Reception

Hi,

I would like talk about of my actual job,
I'm receptionist for one month, and I learn different thing, like:

• General front desk orientation
• How to start the shift 
• Log book and hand over, I use the software Opera for this
• Request report
• Key card system, we use this system for the check in and when the guest for him key inside her room
• Up selling system
• Email collection, generally we receipt the rapport of the night shift and the confirmation of reservation for the guest who are book by internet
• Check in process
• Check out process, I don't practice this process because you need to manipulate the money, many money and didn't want to touch at this.

See you later ;)